FAQ's

New Users

What is My Account?

My Account is your one stop for all the information related to your past, current and future purchases on www.foodpacksol.com . You can view information such as order history, order status and shipping addresses and so on in your account.

Do I need an account to make a purchase?

No, it’s not necessary to create an account before making a purchase on the site but is highly recommended, since it has its own advantages, such as:

You can make a purchase by only providing your email ID rather than filling necessary details, every time

You can track the delivery status of your order(s)

You can view the entire history of your past orders

You can subscribe to our quarterly newsletter to stay in the know on new products and services from Insular.

I forgot my login password. What do I do?

Please go to the login page and click on Forgot password. You will receive an email on your registered email id with instructions on creating a new password.

Placing an order

How do I place an order?

You can browse the catalog on the Website and select the products and quantities and add them to the cart. You can then checkout by continuing as a guest or logging in to your account and making the payment. Alternatively, you can call us on +91 78297 50555 or mail to marketing@goldendaysindia.com for assistance.

What is the maximum number of products that can be bought?

The maximum number of products that can be purchased online is 25 in each product. For quantities above 20 please drop us an email at marketing@goldendaysindia.com for us to get back to you with best deals.

I want the delivery bags to be branded with my logo, is that possible?

Yes. The minimum order quantity to brand the bag is 25. Please contact us for details. 

I want a specific design to be developed, is that possible?

Yes, we provide design and development services. Please contact us for details. 

 

Refunds and Cancellations

How do I cancel an order once placed?

Once the order is shipped, it cannot be cancelled. However, If the order is not shipped yet it can be cancelled. Please mail to marketing@goldendaysindia.com for assistance.

My refund is pending for some time. Whom should I contact to get the exact status?

You can mail to marketing@goldendaysindia.com for assistance.

How will I be refunded?

All refunds are done on the original mode of payment. If you have paid online through a credit/debit card the refund will be processed on the same card or if you have used net banking, the refund will be credited to your bank account.

Payment

How safe is it to transact through credit/debit card or internet banking at our websites?

www.foodpacksol.com provides a safe and secure environment to do online shopping. Our site uses highest standards of payment security currently available. Your banking information such as credit/debit card/netbanking details are directly handled by your bank and only the payment confirmation is to sent to www.foodpacksol.com for order processing.

What are the payment options available on our websites?

our websites offers multiple modes of payment.

Debit card – Visa/MasterCard

Credit Card – Visa/MasterCard

Internet Banking

Which debit cards are supported on our websites?

Will be updated soon.

Which banks are supported under internet banking option?

Will be updated soon.

How do I know if the order was placed successfully or not?

Once a successful purchase is made, we send you order confirmation details via email on your registered email address.

I placed an order and the amount was debited from me, but I did not get an order confirmation, what should I do?

Please contact our customer support immediately. 

Shipping

What are the shipping charges?

All products brought via www.foodpacksol.com  are shipped free of cost throughout India.

All orders placed directly with Goldendays Creations Pvt Ltd  (the owner of www.foodpacksol.com) incurs shipping charges, which are billed at actuals.

How are the products shipped?

The bags are packed in corrugated boxes and shipped by our reputed shipping partners.

Can I pick up the shipment from the premises of FoodPackSol directly?

Yes. Direct picking of order is available, in that case you need to write us on marketing@goldendaysindia.com and payment for the same has to be done at the time of pickup.

What is the estimated delivery time?

For items in stock the estimated shipping times are 3 to 10 business days. If the items are out of stock please call us to know the shipping dates. We always try our best to keep the inventory full.

Will I get refund in case of non-delivery?

We try our best to fulfill all orders. In case we are not able to fullfill your order due to unforeseen reasons, we will give you a full refund of the payment to your source of payment - credit card/ bank account. Please refer our Cancellations and Returns page.

Is octroi charges included in the price?

No. Octroi charges are additional and has to be borne by the customer. Only few regions in India fall under octroi and he we not have differential pricing for Octroi. 

Are the products shipped outside India?

Yes, but shipping charges of those will be extra as actual.